Frequently Asked Questions
Everything you need to know about your My Keeper experience.
How do I determine the right size for me?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner.
Do you ship internationally?
Yes, My Keeper ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How should I care for my My Keeper garments?
To ensure the longevity of your pieces, we recommend following the care label instructions. Most of our delicate fabrics benefit from cold hand washing and laying flat to dry.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.